WHAT DO WE COLLECT AND USE PERSONAL INFORMATION FOR?
When you submit a contacts form via the Contact Us page of the Site (the Contacts Form), we need to know certain information about you, including for example such things as your name, e-mail address, and telephone number and other information you supply, in order to contact you in relation to your query.
We may also use this information in order to:
- administrate or otherwise carry out our obligations in relation to any agreement you or your business or employer have with us;
- anticipate and resolve problems with any goods or services supplied to you;
- carry out market research and tracking of sales data; and
- send you information about products and services.
Log files/IP addresses
When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. [We do not link IP addresses to personally identifiable information].
Non personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Sites. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our Sites with information relating to the number of users linking to our Sites from their sites. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a “cookie”) on your computer when you look at our Sites. This information facilitates your use of our Sites and helps us to provide you with the best level of service. For example, cookies ensure that you do not need to re-enter your details every time you visit our Sites and help us to show you advertisements which are relevant to your interests.
You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Fosroc services may not work correctly if you set your browser not to accept cookies.
Improving our service
Staff from Fosroc, or from our agents, may contact you from time to time by e-mail or by telephone in order to get your views and comments on the service we provide to you.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
We will only sell your personal information to a third party as part of a sale of the assets of a Fosroc Group company.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time companies in the Fosroc Group may send you details of products and services which we think may be of interest to you. If at any time you do not wish to receive these details, then send a blank e-mail message to enquiries@Fosroc.com.
We will never share your information with third parties without your consent.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us at enquiries@Fosroc.com. If you have another query relating to your information, please Contact Us as set out below.
Fosroc strictly limits access to your personal information to those employees who need this information to provide customer service to you, or must otherwise come in contact with this information to perform their jobs. We have also implemented technology and policies to help safeguard your information from unauthorised or improper use and will continue to update these measures as new technology becomes available.
Third party sites
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.
In addition, if you linked to any of our Sites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your personal information outside the European Economic Area – European users only
In order to process information submitted by you (for instance in a Contacts Form) through any of our Sites and to provide any information or assistance requested by you, the information you provide to us will be stored on Fosroc servers outside Europe, currently located in Singapore, and by submitting information you consent to this transfer of data. Your information may also be transferred to other countries outside of the European Economic Area (“EEA”). By way of example, this may happen if one of our service providers is located in a country outside of the EEA. We also share information between our group companies, which are located in countries worldwide, in order to provide any information or assistance requested by you. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at enquiries@Fosroc.com.
In addition, if at any time you would like to contact us in relation to any of our products and services, you can do so by completing the Contact Form.
The registered address of Fosroc International Limited is 37 Ixworth Place, London SW3 3QH and the company registration number is 959643.
Delivering exceptional products worldwide
Whatever your enquiry, we'd love to hear from you.